Frequently Asked Questions
SHOULD I BE WORRIED ABOUT LEAD?
Stained glass contains lead. The risk is very minimal, but please wash your hands thoroughly after handling as a precaution and hang beyond the reach of children and pets.
HOW SHOULD I CARE FOR MY STAINED GLASS?
Wipe clean with a soft, damp cloth. Harsh chemicals may damage finish. Abrasive materials may scratch glass and metal.
A darkening of metals, or patina, is natural with age. I thoroughly clean and polish each item to slow this process. If so desired, you may carefully polish your stained glass from time to time with pure carnauba wax and a soft cloth. However, you may find it difficult to remove wax buildup from the nooks and crannies.
HOW SHOULD I HANG MY STAINED GLASS?
Most items are ready to hang with an included hemp cord that can hold up to 20 pounds. The hemp is easily replaced if you prefer the look of other materials such as chain or if you would like to adjust the hanging length. Chain can easily be attached by inserting S-hooks through the wire hoops. I do NOT recommend using suction cups or stick-on hooks for hanging. If hanging from a hollow wall or window frame, be sure to use appropriate anchors.
CAN I HANG MY STAINED GLASS OUTSIDE?
All items are designed for indoor use only.
CAN MY ORDER BE CANCELLED, RETURNED OR REFUNDED?
All sales are final and cannot be cancelled, returned or refunded.
WILL I BE ABLE TO TRACK MY ORDER?
Items are shipped through USPS Priority Mail with insurance and tracking included. I cannot provide any further tracking information than will be provided by the USPS tracking link. I am not responsible for stolen packages. Please email firstname.lastname@example.org after making your purchase if you would like to add signature confirmation for an additional fee.
WHAT IF MY ORDER IS DAMAGED?
I package items with great care, and if I could hand-deliver each order to ensure its safe delivery, I would. If your order is damaged upon delivery, take photos of the damaged item and all packaging for the USPS insurance claim and contact me within 24 hours at email@example.com so that we can work on a timely resolution. Every shipped item is insured. Repairs may be possible depending on the extent of damage and availability of glass.
CAN I COPY YOUR DESIGNS?
All photographs, designs and patterns that appear on this website are copyrighted by Sharon Whelton. Photographs, designs and patterns may not be copied for personal or commercial use.
DO YOU MAKE CUSTOM STAINED GLASS?
I am not currently accepting commissions for custom glasswork. Please contact me regarding the restocking of items that are currently sold out.
DO YOU REPAIR OR RESTORE STAINED GLASS?
I do not currently do repairs or restorations on stained glass from other artists. If you break an item previously purchased from me, I may be able to repair it depending on the extent of the damage and the current availability of the original glass. Many of my items are crafted with vintage glass that cannot be replaced.
Please note that the colors you see on your device may vary slightly from those of the item due to the variations in screen settings. Due the nature of glass itself, colors will also change depending on the light source and location.
Glass can have bubbles, lines, waves and other characteristics that are not imperfections but instead a common product of the glassmaking process.
Please contact me at firstname.lastname@example.org if you have any additional questions!